Genereal Queries

Non-profits can initiate their onboarding request by filling the start a fundraiser form on SFA website, along with a confirmation of their possession of a valid Registration Certificate/Trust Deed and 12A Certificate. If any issues, our team will get back to you with the required assistance.

At SFA, we value the trust and faith our donors place in us while making a donation. To ensure that we live up to this trust, we have a set of norms that nonprofits have to fulfil to get featured on our platform. Every nonprofit undergoes a robust due diligence process that covers legal, compliance, financial, implementation and monitoring checks and only on fulfilling all the requirements they are listed on the site.

We regularly review the norms of our due diligence and verification process to keep them in line with the laws of the land.

If a nonprofit does not meet our norms during our periodic checks, we deactivate them and seek clarification from the nonprofit partner. We follow-up to make sure there is ample opportunity to provide clarifications that the norms are being followed. If even after that, the nonprofit fails to show credible evidence or correct its process & procedures, then the nonprofit gets delisted.

Different nonprofits have different cost structures which are guided by the areas they operate in, scale etc. Hence the costs for the same kind of programs are different. However, we check for the credibility of the requested donation amount for every program.

To archive your profile from the platform, please write to support@socialforaction.com.

No, FCRA certificate is not mandatory to raise funds on SFA. However, without an FCRA certificate, a nonprofit will not be eligible to receive funds from non-Indian/foreign donors in any currency apart from INR, on SFA.

An annual report is a comprehensive report of the organization's activities throughout the preceding year. They highlight the financial performances and other activities of the organization, in order to make it available for the public.

An audit report is a written opinion of an auditor regarding an entity's financial statements. It comprises of balance sheet and other accounts.

All NGOs are required to share the following documents:

  • Registration certificate for your organisation
  • 12A Certificate issued to your organization
  • PAN card
  • Annual Report along with auditor’s report for the last year
  • Income Tax Return Acknowledgment for the previous year
  • Tax exemption certificate, if any, issued to your organisation (80G/35AC etc.)

There is no limit to the number of projects an NGO can post.

Upon filling the registration form, the team requires 24-48 hours to conduct the vetting and verification process. Once through, the NGO profile and project(s) are published on the platform.

No, we issue the e-receipt to donors on your behalf as soon as we disburse the donations to your accounts. To ensure the confirmation of the donation, we send an ‘acknowledgement mail’ to the donor immediately after the transaction is successful.

Once a non-profit is published on the platform, it is provided access to its live dashboard. You can access the Non-Profit-Dashboard by clicking on this link: Link

Every NGO is provided with a live dashboard where the primary contact person can log in and make the required changes on the profile and the project. Upon submission, the team shall review and approve the changes made a post which they shall start reflecting on the platform.

Campaign Queries

Any individual, supporting a particular cause, program and/or a non-profit, can start a campaign on GiveIndia Fundraisers. However, funds raised for a nonprofit will be disbursed only to the registered bank account of the campaigner.

The donation options provide donors with suitable amounts to choose from. Among the three options, one field is always editable so that the donor can choose an amount to contribute. These options inform the donor what they are contributing towards.

You can start in on SFA website and keep the mentioned documents and details:

  • Patient’s Name
  • Name of the medical condition (Cancer, transplant, etc.)
  • Case history
  • At least 3 photos of the patient and his/her family during treatment
  • 2 photos of the patient before treatment
  • A video (if applicable) of the patient which will help the donors to connect with him better.
  • Letter from the hospital stating the condition and the expected treatment cost
  • Income certificate (of the patient) In case the patient is not employed, then family income details
  • National ID proof of patient (Aadhar Card- front and back)
  • Receipts of past expenses if any
  • Bank Account details (Account Number, Account Holder's Name, IFSC, Mobile Number) and other relevant documents, if any

All the above documents are required to launch a medical fundraiser. Once we receive all the above mentioned details, the team shall get in touch with you to proceed with the discussion and help you set up a fundraiser.

The fundraiser owner reserves the right to make any changes to their fundraiser, including the end date, the goal amount, description, images and videos.

You can make the updates by logging in to your account on the platform, using the same credentials that were used to create your fundraiser.

All the money raised on your fundraiser will be disbursed to the non-profit you have created the fundraiser for, in sync with our monthly disbursement cycle. The NGO will also receive a disbursement report, with the details of people who have donated to your fundraiser.

Payment Queries

When you choose to give monthly, your donation becomes an investment that helps beneficiaries for a longer period. Making a donation Oon SFA is very easy. Simply follow the steps below:

  • Click here to go to www.socialforaction.com
  • On the top right hand corner of the page, choose Donate => Monthly Giving
  • You can select the cause of your choice from the various causes present on the top of the page
  • Click on the cause you would like to donate
  • Select a program from the different programs present on our website
  • Select the number of units that you want to support by selecting the amount that is shown on the program.
  • Click on the ‘donate now’ button on the program page
  • Please fill in the registration details to create an account or use your Google/FB account
  • Once done, please click on 'Pay'
  • You can pay using your preferred mode of payment.

You will receive your donation receipt as soon as you finish the transaction. Your subsequent donation amounts will be charged to your card in a 30-day cycle.

Your donation will be charged to your card in a 30 days cycle and you will receive a receipt within 24 hours of the donation. Sometimes, your receipt may also land in your spam folder. If you haven’t received your receipt within 24 hours, please contact us at support@socialforaction.com .

SFA does not store your credit card numbers. To keep your credit card details secure is one of SFA's top priorities. We make sure we protect the information you provide while making a donation. All of our platforms and APIs use TLS encryption with HSTS and Forward Secrecy for clients and browsers that support it. Our payment processing partners CCAvenue have been certified to PCI DSS which is the most stringent level of certification available in the payments industry.

Contributions can be made by following modes:-

  • Net Banking (Nationalised and other commercial Banks)
  • Card Payments – All ATM-cum-Debit Card, Other Bank Debit Cards, Credit Card.
  • Other Payment mode: NEFT/RTGS, UPI

Further, cheque or demand draft drawn in favour of ‘Social For Action’ can be sent to Sakal Relief Fund, 595 Budhwar Peth, Pune 411002 along with Name, NGO/Individual you want to support, Address, Mobile No. and E-mail ID of the donor.

SFA accepts voluntary contributions by individuals/organizations as well as contributions as part of CSR from Companies/Public Sector Undertakings (PSUs).

Drop A Message To Us!